If you cannot log in to your ISPs web-based email interface, your password may have changed.
If you can see your messages, the problem is probably related to your account configuration.
If your ISP provides a web-based email interface, try to log in and view your mail.
If you use ESET/NOD32 antivirus, and since Novemare not getting email or your IMAP folders disappeared, see.
(Many ISPs have a status or alert page on their website.) They may be having technical difficulties.
Automatic Account Configuration (for creating a new account)ĭid your ability to receive mail suddenly stop? Was it working before?.
#THUNDERBIRD EMAIL PROBLEMS MANUAL#
Manual Account Configuration (for instructions on using the New Account dialog for manual configuration).
Make sure your account settings match these settings. Your email account provider can give you connection information about their servers (probably on their website). The connection to the incoming mail server is configured at the top of the page on the right. To look at the settings for an account, select Tools Edit > Account Settings in the Thunderbird menu bar, or click the Application menu button and select Options Preferences and Account Settings from the sub-menu, then select Server Settings for the account name from the list on the left. More details and instructions at Thunderbird 78 FAQ. You can temporarily lower the bar to check if this is the reason for your problem (which obviously reduces security, so it is not recommended). If your provider does not support the newer versions of the protocol, sending and receiving of messages may fail. Thunderbird 78 expects higher security standards for the so-called TLS network encryption protocol. The problem suddenly started after updating to Thunderbird version 78.
4 Are you receiving some emails but not others?.
3 Did your ability to receive mail suddenly stop? Was it working before?.
2 Is your account configured correctly?.
1 The problem suddenly started after updating to Thunderbird version 78.